An HR team wanted to improve management capability in their company. I designed a management curriculum and sourced blended learning solutions. I also designed and delivered part of the curriculum.
A medium-sized company wanted to see an improvement in customer feedback via Net Promoter Score (NPS). I delivered a large customer service skillsprogramme of one-day seminars for 320 members of staff from CEO downwards. This was followed by bespoke training throughout the company, including written skills & telephone skills. The work contributed to a gradual improvement in NPS.
The same medium-sized company wanted to see an improvement in the retention of new starters and for them to be more effective earlier. I researched, designed and delivered a new starter programme including:
- Company Induction
- Customer service sessions
- Key topics sessions